Last Updated: 31-10-2025
At fummeX Perfumes, we are committed to delivering your fragrance experience with care, speed, and transparency. Please read the information below to understand our delivery and return process.
Shipping & Delivery
Processing Time
• Orders are processed within 1–2 business days
• Orders placed on weekends or holidays will be processed the next business day
Estimated Delivery
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–5 working days |
| Other Cities | 4–7 working days |
| Remote/Outstation Areas | 5–10 working days |
Delivery times may vary due to courier partner delays, weather conditions, or festive seasons.
Shipping Charges
- All prices on our website are inclusive of GST and shipping charges — there are no hidden fees.
- Free standard shipping is available across India on all prepaid orders.
- Cash on Delivery (COD) is available with a ₹300 advance payment required to confirm your order. The remaining balance can be paid at the time of delivery.
- This advance payment ensures secure dispatch and helps us maintain smooth and verified delivery for all customers.
Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS / Email / WhatsApp.
You can track your order on our partner courier website or via our “Track Order” page.
Return & Refund Policy
Due to hygiene and personal care product safety standards, perfumes & personal fragrances are non-refundable and non-returnable once delivered, except in the cases below.
We accept returns only if:
- Product received is damaged or leaked
- Wrong product/fragrance sent
- Order missing item(s) in the package
If you face any issue, please contact us within 36 hours of delivery with:
- Order number
- Unboxing video/photos of the package is compulsory
- Clear images of product defect/issue
Email: support@fummex.com
Note: Opened/used products will not be eligible for returns or replacement.
Exchange Policy
We currently do not offer fragrance exchanges due to hygiene, however replacement will be issued for valid damage/incorrect shipment cases.
Refunds
Refunds (only in eligible cases) will be:
- Issued to the original payment method
- Processed within 5–7 business days once approved COD orders: Refund will be issued via UPI / Bank Transfer.
Cancellation Policy
- Orders can be cancelled within 1 hour of placing (if not yet shipped)
- Once the order is processed/shipped, cancellation will not be possible
To cancel, email us immediately at support@fummex.com
Important Notes
- No returns for change of mind or dislike of fragrance
- Perfume oils & notes may slightly vary batch-to-batch this is natural in artisanal perfumery
- Customers entering incorrect address/contact details are responsible for delivery failure/re-shipping charges
Our Promise
We truly value your trust.
Each bottle goes through quality checks, secure packaging, and safe delivery procedures to ensure you receive a premium experience every time.
For any help, questions or concerns we are just a message away!
