Last Updated: 31-10-2025
Thank you for choosing fummeX Perfumes.
We work hard to deliver premium fragrances to your doorstep safely and on time.
Order Processing
- Orders are processed within 1–2 business days
- Orders placed on weekends or holidays are processed on the next working day
- During sale or festive periods, processing may extend to 1–3 business days
Delivery Timelines
Location Estimated Delivery
Metro Cities 3–5 working days
Other Cities 4–7 working days
Remote Areas 5–10 working days
Delivery time may vary due to courier delays, festivals, or weather conditions.
Shipping Charges
- All prices on our website are inclusive of GST and shipping charges there are no hidden fees.
- Free standard shipping is available across India on all prepaid orders.
- Cash on Delivery (COD) is available with a ₹300 advance payment required to confirm your order. The remaining balance can be paid at the time of delivery.
- This advance payment ensures secure dispatch and helps us maintain smooth and verified delivery for all customers.
Order Tracking
Once your order is shipped, you will receive:
- Tracking link
- Courier partner details
- SMS/Email/WhatsApp updates
You can track your order anytime using your tracking ID.
Address & Delivery
Please ensure correct address & contact information.
Orders with incorrect or incomplete details may face delays or be returned. If delivery fails due to:
- Wrong address
- Unreachable phone number
- Customer unavailable
- Order refusal
Reshipping charges will apply.
International Shipping
Currently, international shipping is not available.
We aim to serve global customers soon!
Packaging
We ensure secure packaging with:
- Leak-proof materials
- Cushion protection
- Tamper-evident sealing
Your fragrance arrives fresh, safe, and premium.
Damaged or Wrong Product
If you receive a damaged or incorrect item:
Contact us within 36 hours of delivery with:
- Order ID
- Unboxing video (mandatory)
- Photos of package & product
We will offer a replacement if the claim is valid.
(Refer to our Returns Policy for details.)
No Return-To-Sender Without Approval
RTS parcels without prior approval will not be accepted.
Customer Support
For any shipping-related assistance, contact us:
Email: support@fummex.com
Phone / WhatsApp: +91 79903 86607
Support Hours: Mon–Sat | 9:00 AM - 7:00 PM
Thank you for trusting fummeX Perfumes Smell iconic. Live unforgettable.™